Frequently Asked Questions

Welcome to our FAQ section! Here, we’ve compiled answers to some of the most common questions we receive about Always Able Disability Services. If you have any other questions, please don’t hesitate to contact us.

Always Able Disability Services offers a comprehensive range of services designed to support individuals with disabilities. Our services include supported holidays and travel, respite services, home care services, social and recreational activities, and 24-hour live-in support. Each service is tailored to meet the unique needs of our clients, ensuring personalized care and support.

Our services are designed to cater to individuals with disabilities of all ages, from young children to older adults. We welcome participants from diverse backgrounds, including those residing in rural communities. Our goal is to provide inclusive support that enhances the quality of life for everyone, regardless of their specific needs or location.

You can reach Always Able Disability Services through multiple channels. Visit our website for detailed contact information, call us directly, or visit our office in person. Our friendly staff is always ready to assist you with any inquiries or support you may need. For specific contact details, please refer to the contact page on our website.

We offer a diverse range of social activities designed to engage and entertain our participants. These activities include movies, lunch trips, whale watching, river cruises, shopping excursions, race days, cooking lessons, art classes, and attending various shows and events. Each activity is planned to ensure an enjoyable and inclusive experience for all.

We value your feedback and are always open to new ideas. To suggest a new activity, you can contact our Activities Co-ordinator directly or use the suggestion form available on our website. Your input helps us expand our offerings and ensure that our activities meet the diverse interests and preferences of our participants.

Yes, we provide door-to-door transport services for all our social activities. Our transport options include wheelchair-accessible vehicles to accommodate participants with mobility needs. We aim to make our activities as accessible and convenient as possible, ensuring that everyone can participate without any transportation barriers.

Our day trips cover a variety of exciting destinations including Kew, Laurieton, Lakewood, Kendall, Port Macquarie, Kempsey, and Coffs Harbour. Each trip is carefully planned to offer enjoyable and accessible experiences, allowing participants to explore new places and engage in different activities within these regions.

Yes, we provide international holiday packages in addition to local and interstate travel options. Our team ensures that each trip is planned with accessibility in mind, offering supported travel experiences that allow individuals with disabilities to explore new destinations comfortably and safely.

We prioritize accessibility in all our travel plans by providing wheelchair-accessible transport and accommodation. Additionally, we ensure that all activities included in our trips are inclusive and accessible, allowing participants to fully enjoy their travel experiences without any barriers.

Booking a service or activity with us is easy. You can contact our office directly or book through our website. Our Activities Co-ordinator is available to assist you with the booking process, ensuring that all your preferences and needs are accommodated. We strive to make the booking process as straightforward and convenient as possible.

The costs of our services vary depending on the specific service or activity. We strive to offer affordable options and are transparent with our pricing. Upon request, we will provide a detailed quote tailored to your needs. Our goal is to ensure that our services are accessible and within reach for all participants.

Our team is comprised of accredited professionals with extensive experience in disability and aged care. We ensure continuous training and quality improvement for all staff members to maintain high standards of care. Our professionals are dedicated to providing compassionate and skilled support to all participants.

We work closely with participants and their families to understand their unique needs and preferences. Through detailed consultations, we create customised care plans that align with each individual’s lifestyle and goals. This personalized approach ensures that our services effectively support the well-being and independence of our participants.

Safety is our top priority. We conduct regular risk assessments and ensure all staff are trained in safety protocols. Our services comply with relevant standards and regulations to provide a secure environment for all activities. Continuous monitoring and improvements are made to ensure the highest levels of safety and care.

To stay updated on our upcoming events and activities, regularly check our website and follow our social media pages. We also offer a subscription to our newsletter, which provides the latest information and updates directly to your inbox. Staying connected with us ensures you never miss out on any exciting opportunities.

Yes, family members are welcome to join many of our activities. We believe in fostering a sense of community and inclusion. For specific details about which activities are open to family participation, please discuss with our Activities Co-ordinator, who can provide you with all the necessary information.

If you need to cancel a booking, please contact us as soon as possible. Our staff will assist you with the cancellation process and explain our cancellation policy, which is provided at the time of booking. We strive to be understanding and flexible to accommodate any changes in your plans.

Ready to Take the Next Step?

Get in touch with us today to discuss your needs and how we can support you or your loved one. Our team is here to help you create a personalised care plan that fits your lifestyle and goals.

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